PRIVACY

Privacy Policy

When you order a product from Alchemy Coffee, we need to collect certain information from you; your name, email address, billing address, delivery address, phone number and credit or debit card information. This information is then used to process your order and allows us to contact you to communicate of the status of your order if necessary.

We will not pass this personal information onto others unless it is necessary in order to process your order or payment.

Alchemy Coffee may send email updates to customers to let you know about new products as they arrive or special offers/contests and promotions relating to the company. If you do not wish to receive this information you can simply email us at sales@alchemycoffee.co.uk, or click the unsubscribe button at the bottom of an email circular.


Security

When you place an order online you are connected to a secure server. The secure server software encrypts all information you input which means that any sensitive information such as your credit or debit card details cannot be intercepted or seen by anyone except our Payment Service Provider, SagePay.

You payment details are stored securely by SagePay and are not visible by anyone at Alchemy Coffee.  If a refund or cancellation is required, we will make a request via SagePay, and no details are available to anyone at Alchemy Coffee.  Both Alchemy Coffee and SagePay are fully audited and compliant with the PCI DSS standards.


Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics

We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Shopping Basket

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.