Shipping and Returns

Delivery

Expect delivery of your order within 28 days although most items will be dispatched within 1 – 2 working days. We roast all our coffee to-order, subject to stock availability, company closure and bank holidays. We will try our best to contact you if the wait is expected to be longer than 5 days and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.

Here are the descriptions of the Shipping terms. Please note we roast to order, so we cannot always dispatch on the day of order.

UK postage

Under 2 kg

Royal Mail 1st Class
1st class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 7 working days of dispatch.

Over 2 kg

DPD Next Day
1 working day service once dispatched. No guarantee of delivery on these times, this is an aim.

Outside the UK

Royal Mail Airsure
Shipping times vary depending on destination.  Usually between 2 - 6 days from dispatch.


Subscriptions

Please note all subscriptions will be sent via Royal Mail.  There is no option for them to be sent via Courier.   Subscriptions are sent on the first UK working day of the month.


Delivery prices

Delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling.


Backorders

If an item is only available on backorder, we will contact you with an estimated time of delivery.  We cannot make any guarantee as to delivery time until the items are within our possession, however we will make every effort to keep you informed as to the expected delivery date.  If you decide that you no longer wish to wait for the order to be fulfilled, we will refund you the portion of your order that is remaining.


Customs

For items to be exported, the shipping charge covers packaging and delivery only. Customs duties may be payable. We are unable to advise what these amounts will be and the recipient is responsible for paying this duty. Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items and will often require the package to be opened and resealed at a customs inspection point.


Our aim

If you place your order before 9am, it is our aim your order will be processed and dispatched on the next working day. 

None of this can be guaranteed. Alchemy Coffee cannot be held responsible for operational issues and delays. 

We do close over the Christmas period, our closing times will be posted on alchemycoffee.co.uk and via various social media channels.


Handling complaints

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process.